Refunding a Ticket on the Order Detail Page

After finding the order you want to manage and clicking into the Order Detail page, you'll see many options. This article is just about refunding an item in an order to the original payment type.

Refund: A full reversal of the sale of an order or item; all associated revenue is recorded as being returned to the patron, and ticket inventory is made available to sell again.

Void (w/o refund): A non-financial operation that releases ticket inventory for reselling but keeps the ticket revenue associated with the event.

Select Items in Order to be Returned

This step is not necessary if refunding the entire order. Only use the checkboxes if you are refunding just some of the items in the order.

Dont be afraid! Clicking the red Refund button on the Order Detail page only brings up the box displaying which returning/unselling options are available to you for the order or selected items.

This example shows us our options: refund to the patron, refund to a credit voucher, or don't refund but release seats.

All of these options will release ticketing inventory to be available for sale to the public (unless sales to the public have been shut off)!

Click Refund to Patron To Display Notification Options

You have the option of notifying the patron of the refund (including a personalized statement, if you wish), and you must enter a reason for the refund that will display for the order history.

Now, by clicking the GREEN refund button, you will actually reverse the sale of the order items. That cannot be undone.

Refunds to credit cards should appear on the patrons statement within 3-5 business days. The order (or items) will immediately appear as refunded in OvationTix with a reversal of the revenue reported at the time the refund was processed.

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