OvationTix can send your ticket holders an email after the start of an event that can be used to solicit feedback from your patrons, promote your next event, or cross market with business partners.
Select the series that you want to have send a post show email
You can click the name of the show on the client home page, or select it from the Series pull down menu at the top of the screen.
From the series management menu, click on Post Show Email
The link is located under the Manage Emails heading on that menu, the second section down.
Follow the 5 easy steps for creating the message
Give the post show email a name
This will help you to find it later as built-in patron engagement tools become more robust in OvationTix.
Add a "from" address (i.e., From: email@example.com)
You have the option of selecting one you've used before, or adding a new one on the spot. It's best to use an address your patrons will recognize.
Enter content for your email subject and body using the editor
You can use the editor to format your email message, change fonts and colors, and add images and links. No knowledge of HTML is required to design the email the way you want it.
Switch to HTML edit mode if you have experience with HTML and want to enter coding for the message by hand or cut and paste it from another source.
Personalize the message using custom fields
The place holders update with the values relating to the recipient and series, so you can use the same template across multiple series.
Confirm your changes and activate the email
Once your email message is activated, it will go out at the appointed time after the start of each event in the series. All patrons that have purchased tickets to an event in the series will receive the email, unless they have opted out of email communications in OvationTix.
Manage your Post Show Email
If you wish to turn off the Post Show email, you can do so at any time by navigating back to the Post Show Email page for the series and pressing the button marked "Stop Post Show Email" (2). Once switched off, you can make any changes you'd like and then turn it back on again when you're ready.
NOTE: While the Post Show Email is switched "off", no one attending events in this series will receive a post show email. There is also no back-filling of emails, so if the feature is turned off during the time when a post show email would have been sent for an event, the attendees of that past event will not receive the email if it is switched back on afterward.