Announcing QuickSell Page Layout Upgrade! Workflow now goes TOP TO BOTTOM instead of left to right.
In order to achieve a design for the sell screen that is responsive to whatever kind of device you might use to sell tickets (i.e., desktop or mobile), we had to improve the page's layout. By eliminating the need to scroll horizontally, as when the width of the page contents exceeds that of the screen, we saw the mobile box office user's experience, as well as the desktop user's, increase considerably.
Below, we explain where you'll be able to locate everything necessary to complete a sale, and you should see that the new workflow is easier to follow than ever.
At Your Fingertips: A Before & After
The main thing to remember is that the sales flow goes from top to bottom now instead of left to right, easing navigation to every aspect of your sale -- especially on a tablet or other mobile device.
Sales Channel Mode Moved To Header
Your Sales Channel mode should be selected before starting your sale. So, the toggle between walkup mode and phone mode -- now links instead of tabs -- is a click/tap (or not) in the screen's header, above the line of storefront buttons.
Storefront Buttons Shift Left
With the sales mode tabs out of the way, we had room to slide the Storefront buttons over to the left of their old position, and relocate the ticketing Calendar button to the same line as the Series and Event pull down menus, keeping options about the same thing on the same line.
Patron Information Section Directly Beneath Event Selection
Putting the Patron Information section on its own line directly beneath the Series/Event selection line better reminds box office users to collect/load patron info when possible. Since patron information can still be loaded or updated at any point before the order is submitted with payment, this repositioning encourages loading before ticket selection to apply any applicable pricing benefits associated with them.
Shopping Cart and Checkout Payment Options Share Footer Area
You'll notice that Important Information (entered on the Series Description page) displays beneath the ticket selection area as before, but now we also see the description of the Facility Fee, if its enabled for a series. Placement at this point in the vertical workflow helps staff to remember to relay the information to patrons.
Finally, the Shopping Cart, which lists all the items selected for purchase, and all Checkout payment options, are displayed on the bottom of the workflow, rather than on the right.
NOTE: In the next few weeks, we'll be releasing our Mobile Box Office apps for iOS and Android, designed for use on iPad and Android tablets. You'll be able to use this mobile optimized layout within the app to accept mobile credit card payments via a MagTek Mini card stripe reader that plugs into the device's headphone jack. Please call your account rep or client services if you are interested in more information.
We are confident that the new layout will improve your selling experience in OvationTix, regardless of POS device.