Sometimes patrons lose their confirmation emails, and they will ask you to resend them. This is a very straightforward task in Ovationtix.
First, find the order in question. There are a number of ways to find an order, but the most efficient way is to use the Order Search tool. To utilize this tool, hover over Search near the top of the screen, then click Order Search:
After clicking Order Search, you will be brought to a screen where you can look up the order in question. Enter whatever information you have, and click Search.
If you have the Order ID, you will be brought straight into the order after clicking Search. If you enter the patron's name, you will see a list of potential orders. Just select the order in question by clicking it's PR Number, and you will be brought into the order.
Once you're in the order, find the option to Re-send Email Confirmation, and click it.
After you click the button, you will see a confirmation message in a green bar going across the screen, letting you know that you have re-sent the confirmation email:
Please note that the patron will receive the same exact email they received when they first made their order (unless, of course, you moved their tickets to another date). That includes the message letting them know that they have been charged. It's a good idea to let the patron know that they have not been charged again.
That's all there is to it! You can resend an email confirmation as many times as you see fit, there's not limit. If you need to change the email that the order confirmation is going to, you will have to change the patron's Login email in their Patron Record.