If you're ever looking to find out what you've been paid and/or when, then you're looking for your Statement History.
You can find your Statement History by hovering over Reports after logging into OvationTix, then clicking Statement History.
If you don't see the option for Reports and/or Statement History, then you probably don't have access to see them, which is based on your User Permissions. If this is the case, and you need to be able to see the Statement History, speak to the OvationTix account administrator at your organization.
After clicking into Statement History, you'll be brought to a list of your statements.
Statements are released every Monday after a sale has been made or a production has taken place. If you are on the OvationTix shared merchant account, you will be paid out for events the Monday after they take place, and for everything else, the Monday after the sale has been made.
For example, if you have an event that takes place on Friday, December 7th, and you sell a ticket for it on Thursday, November 1st, you will see the payment for that order on Monday, December 10th.
If in that same order the patron makes a donation, you will be paid out for that donation on Monday, November 5th.
If you are on your own Private Merchant Account, you will work out your payment schedule with your bank, and you won't actually see pay outs in OvationTix. You can still use the Statement History to see what you sold and how much you made, and of course how much you owe for any OvationTix fees.
If you click the date of any statement:
You will be brought to that statement's details page, which looks very similar to the reports that you see in My Reports.
If you click where it says Current:
You will be brought to a page with all of your current sales - ie., all sales after your last payout, up to the current date/time. This also looks just like My Reports.
If you need a refresher on how to read your financial reports in My Reports, check out This Article.
Near the bottom of the page, you will see a section labelled Adjustments.
This section will list an Adjustments that have been made on your statement. For the most part, adjustments occur when a ticketing patron disputes a charge on their banking statement, or when a refund is given after an event has taken place.
On the bottom of both your Statement History and Adjustment tables, you will see the option to export your information to Excel and/or CSV:
Click either of those options, and you'll be prompted to save to your PC or Mac.