Faster method for bulk patron import/update - 4 week lead time for importing structured data is unacceptable

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    Dirk

    Hi Charles,

    Thanks for the feedback! We are working to optimize the import processes and infrastructure so that it can eventually be managed on the client side.

    For the moment, however, due to the strict data formatting requirements, strain on the servers that the process currently involves, and other factors, we must prep and queue up the files ourselves. The number of data upload requests we have at any one time can vary, and it's very difficult to know how long any request will take us.

    We definitely understand that the time estimate feels like a lot, as it factors in time for us to be methodical and painstaking. We are working through the data uploads as quickly as we can, and will absolutely relay your dissatisfaction with the current time estimates.

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