Checkout- don't ask for donation if person just gave a donation, or allow customization of wording "Would you like to make a donation" on the campaign display at checkout

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5 comments

  • Official comment
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    Product Knowledge

    Hi Sandee,

     

    The improvement to not display a suggested donation when a donation is already in the cart was rolled out in November. Here's the guide article on it:

    https://ovationtix.zendesk.com/hc/en-us/articles/360035506132-Improved-Flow-for-Donation-Pop-ups-November-2019

    You don't need to change anything from a configuration standpoint.

    Thanks.

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    Mark Andrews

    COMPLETELY AGREE! We have had a few occasions where patrons ended up double-donating because of the confusion caused by the additional make a donation query. This is definitely a necessary fix.

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    Alexandra Perakis

    Thanks Susan and Mark for your feedback. This is a great suggestion and one that we have heard from a few of our clients. We have submitted this feedback and will discuss with our Product Team. Thank you!

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    Jessica Simkins

    Yes! We have been hoping for this fix for a few months now. It is super confusing to patrons and has led to a few of them not donating and calling us to complain.

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    Sandee Grossman

    When do we expect to see this fix?

     

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